TERMS AND CONDITIONS

 

General Information

This document governs the terms and conditions of sale of products offered by Rossana Fani, headquartered in Sesto Fiorentino (Florence) Viale Ferraris 88, VAT code 04811730482, contact email info@rossanafani.com

By making a purchase on the site rossanafani.com, the customer fully accepts the following terms and conditions of sale.

ROSSANA FANI may change, at any time and without notice, the content of the terms and conditions.

 

Products and Availability

The products for sale on rossanafani.com are handcrafted creations, handmade in Italy and sold directly through e-commerce. Since these are handcrafted products, there may be slight differences from the images on the site (such differences do not affect the quality and beauty of the product and do not constitute grounds for return or replacement).

If a product is unavailable after purchase, the customer will be notified by email and may choose between:

  1. Full refund of the order.
  2. Replacement with another product of equal value.

 

Acceptance of the order

After placing the order, the customer will receive two emails, one for confirmation and one for the creation of their personal account, from which they will be able to follow the order processing steps and access the data they have provided. ROSSANA FANI® may refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion.

 

Prices and Payment

  • Prices shown on the site are in euros (€) and include VAT at 22%
  • On sales to Australia, Canada, Japan, United Kingdom, Switzerland and United States, VAT is deducted; customs charges and any taxes associated with the purchase are the responsibility of the buyer
  • Payment can be made by:
    • Bank transfer
    • Paypal
  • The bank transfer details will be provided to the customer with an email when they choose the bank transfer option. The order will be valid from the moment the transfer is received by ROSSANA FANI®.
  • If available will appear the possibility of installment of the amount for payment by Paypal, (option valid only for residents of Italy).
  • If the Paypal system refuses to authorize the payment, the order is considered void.
  • All transactions are secure and encrypted.
  • The invoice will be sent to the Italian Revenue Agency via SDI (Interchange System), the customer will receive his courtesy copy inside the package.

 

Shipping and Delivery

  • Shipments are made by UPS courier.
  • All items are handmade to order and will be shipped within 7 days of payment confirmation.
  • Estimated delivery time: 1/2 working days for Italy, 2/3 days for Europe, 4/5 days for all other locations available on the site.
  • At checkout the countries to which delivery is made are indicated. For any destinations not listed please write to info@rossanafani.com for a quote
  • Shipping charges are shown at checkout and vary depending on the country of destination. For purchases over 500€ (VAT included) shipping costs to Italy are free.
  • As soon as the order is shipped, the customer will receive an email with tracking of the package.
  • The customer is responsible for providing a correct delivery address. ROSSANA FANI® is not responsible for delays caused by errors in the address provided.
  • If the customer refuses the shipment, the customer is responsible for the original shipping charges, any duties and customs charges, and the cost of returning the package to ROSSANA FANI®. This amount will be subtracted from the refund of the goods.

 

Right of Withdrawal and Returns

In accordance with the regulations on online sales (Legislative Decree 206/2005 - Consumer Code), the customer has the right to withdraw from the purchase within 14 days of receipt of the product, without having to provide an explanation.

How to request a return:

  1. Send an email to info@rossanafani.com within 14 days of delivery with the subject 'Return Request'.
  2. Indicate in the email the order number and the product to be returned.
  3. The goods must be returned in the same condition in which they were received, with original packaging and without signs of wear and tear, with tracking (the product will be the responsibility of the customer, even in the case of loss, until it reaches the return address. If the returned item has signs of wear and tear it will NOT be refunded.

 The right of withdrawal does NOT apply to customised products at the customer's request.

 

Refund

  • Refunds will be made within 14 days of receipt of the return, using the same original method of payment.
  • Return shipping costs are the responsibility of the customer, unless there is an error or defect in the product.
  • Any customs charges are NOT refundable.


Product Warranty

All products are covered by a 2-year legal warranty of conformity, as provided for by EU legislation. If a product has manufacturing defects, the customer may request:

  1. Replacement of the product at no additional cost.
  2. Partial or total reimbursement.

 

Responsibility

  • ROSSANA FANI® is not liable for damages resulting from improper use of the product.
  • ROSSANA FANI® is not liable for delays in deliveries caused by events of force majeure (strikes, health emergencies, etc.).
  • The materials making up the bijoux may be sensitive to cosmetics; we advise against spraying perfumes and lacquers directly on them.


Protection of Personal Data

All personal data provided by customers are processed in accordance with the Privacy Policy, which can be found here.

 

Protection of Content / Intellectual Property Rights

ROSSANA FANI® is a registered trademark. All documentation, images, characters, graphics, and logos contained in the site are the property of ROSSANA FANI®.

Access to the site and/or purchase of a product does not grant the customer any right on the same. It is expressly forbidden to reproduce, publish, transmit, distribute, modify the material contained in the website www.rossanafani.com without citing the source or prior written authorisation provided by ROSSANA FANI®. It is forbidden to reproduce, even partially, the illustrated models for which Rossana Fani holds the intellectual property and copyright. The material on the website is protected by copyright.

 

Applicable Law and Competent Court

For any dispute, Italian law shall apply. The court of jurisdiction is Florence.